Thank you for shopping with Rose Dress by Samiga!
We want you to enjoy your shopping experience and feel confident in your purchase. Please read our return and refund policy carefully before placing an order.
1. Returns and Exchanges
For hygiene and product-condition reasons, we ask customers to check product descriptions, sizes, colors, and details carefully before ordering.
Returns or exchanges for change of mind, incorrect size selection, or personal preference may be restricted under our store policy, subject to applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the item so we can review the issue and arrange an appropriate solution in accordance with applicable law.
3. Refunds
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
4. Shipping Costs
Shipping fees may be non-refundable where permitted by law. If an issue is caused by an incorrect, defective, or damaged item supplied by us, we will handle the matter in accordance with applicable consumer protection requirements.
5. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be accepted once an order has been processed or shipped.
6. How to Contact Us
For return, exchange, or refund requests, please contact Rose Dress by Samiga through our website's contact page and include your order number.
We appreciate your understanding and thank you for choosing Rose Dress by Samiga.
Important: Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.